Do Process, a U.S.-based company headquartered in Georgia, specializes in training and onboarding solutions for employees. It sought to enhance its internal processes and elevate the customer experience through technological innovation. Amid rapid growth, Do Process found the ideal partner in GX2 to transform and optimize its operations with customized and technology-driven solutions that added value at every stage.

The Need for Innovation and Technology at Do Process

With the goal of creating engaging and effective training experiences for employees, Do Process faced common challenges experienced by rapidly growing companies, such as the need to optimize processes and ensure fast, high-quality deliveries for its clients. The search for efficiency and modernization led Do Process to select GX2 as a strategic partner, trusting the company's technological expertise to drive innovation and automation in its processes.

Solutions Implemented by GX2

1. Inception Services – Through a thorough analysis of Do Process' specific challenges and needs, GX2 started the project by mapping and designing customized solutions, ensuring that all implemented technologies aligned with the company’s objectives.

2. POCs from Innovation Labs – GX2's Innovation Labs developed proof-of-concept (POC) tests that allowed for scaled-down testing of new technologies before full implementation. This approach ensured that Do Process could confirm each solution would deliver the expected impact before expanding it.

3. RPA Automation – Using RPA automation, GX2 streamlined manual and repetitive tasks, allowing Do Process' team to focus on strategic activities, boosting productivity and reducing operational errors.

Impact of the Partnership

Thanks to its partnership with GX2, Do Process achieved new levels of operational efficiency and service quality, which directly impacted the customer experience. According to Blake Cook, Co-Founder of Do Process, and Guil Moura, Director of Customer Experience, the results exceeded expectations. In addition to meeting strict deadlines and maintaining high quality, GX2 invested in a close relationship with Do Process' team, understanding its needs and organizational culture, which resulted in personalized, impactful solutions.